Tag Archives: marketing

A hallway with lampshades on the tabletop and a painting on the wall that spans across the windows.

A hallway with lampshades on the tabletop and a painting on the wall that spans across the windows.

Have you heard of guerrilla marketing? The term was coined and defined by Jay Conrad Levinson in his book Guerrilla Marketing and was invented as an unconventional system of promoting something, that relies on time, energy and imagination rather than a big marketing budget. Typically, guerrilla marketing campaigns are unexpected and unconventional, and consumers are targeted in unexpected ways and places.

There’s a lot that estate agents could learn about guerrilla marketing techniques, and how to apply them to selling houses.  In this still-tough market, sellers need all the help they can get. But don’t leave it to your agent; there’s plenty that you can do to give yourself the best possible chance to attract interest and beat the competition.  Here’s twelve guerrilla marketing tips to get you started:

1. If you have an unusual feature, design or story about your house, try to generate free PR by getting onto local radio or in the press.

2. Offer a financial referral incentive to all on your email contact list, and ask them all to pass it on. Make it a really worthwhile reward – several thousands of pounds – to make sure they get excited about it.

3. Leave your brochure between the pages of some of your used magazines, and then take them to doctors’ and dentists’ surgeries for their waiting rooms.

4. Attach a lidded, waterproof brochure box to your for sale sign so people can help themselves to your brochures when they are driving or walking past.

5. Your largest employers in the area will probably have noticeboards where you can pin a brochure, or at least an index card..

6. Put your asking price on your for sale board. This particularly works well on a busy road, or on the rear fence of a house that backs on to a playing field or park.

7. Have some small postcards printed with your property details and contact information; wherever you go, make sure you have some with you and can leave them in appropriate places.

8. Calculate the price per square foot of your house, and compare it to your competition; if it is favourable, print a table showing how you rank and make it available to buyers.

9. If you have a family house, make sure any children are well catered for, and encourage them to play on swings, slides, trampolines etc, leaving their parents free to look around in peace. Pester power can work a treat!

10. Follow the developers’ lead, and place some signs around the house detailing appliances and any other features, such as pull-down loft ladders and garage door remote switches. Men in particular, love any gadgets, and it gives them permission to try them out.

11. Ask your friends and neighbours to write some nice testimonials about the house, the neighbours and the village or town. Leave these printed out on the table for them to take with them. Include any interesting local stories and famous or celebrity residents.

12. Facebook sites are really easy to create – make one to showcase your house complete with local information, photographs, details about local stories and famous neighbours etc. Share the link with your email list, and add it to any marketing.

The message here is, don’t leave it all to your estate agent – there’s so much you can do. At the very least, you’ll feel that you have taken back some control of the marketing of your property – and at best, you might just find yourself a buyer!

If you’d like my help to sell your home more effectively, please answer a few short questions here and if I think I can help you, I’ll be in touch.

Beside a windowpane is a couch with a pillow and camera overlooking the green trees outside

Beside a windowpane is a couch with a pillow and camera overlooking the green trees outside

Most estate agents have great cameras these days, and will tell you they can get just as good shots as a pro photographer. After all, cameras have come on in huge leaps and bounds, and yesterday’s pro camera costing thousands is today’s amateur camera, costing less than a couple of hundred.

Meanwhile, Sam (me) tells you that you must have professional images to sell your house effectively and that an amateur’s efforts just won’t cut it.

So who’s right?

Me of course!

Here are seven reasons why you need a pro on the job:

1. A pro will see what an amateur won’t. When he has a tripod set up, he can evaluate the shot in a considered way, and move out of the way anything that might sabotage it: a cat bowl, a rubbish bin, even a colourful hairbrush. Anything that may distract a viewer from looking at the main features of a room.

2. A pro can deal with light levels. How often do you look at a photograph of a house interior on Rightmove, where the windows are just white boxes? This is what a pro calls ‘blown out’ and it is because an amateur doesn’t have the expertise to cope with dark corners and light streaming through the window, at the same time.

3. A pro sees shots everywhere. Unlike an amateur, who will generally just get one wide-angled shot of every room, a pro will see a creative shot in the turn of a banister, or across a garden feature towards the sunshine. He is trained to look for the shots where they occur, not snap what’s there.

4. A pro will add ambience. He knows when to turn lamps on, and when to rely on the sun coming through the window instead. He is adept at capturing atmosphere like a roaring fire or flickering candle.

5. A pro takes his time. He has allocated a certain amount of time for the shoot, often several hours, and will walk round the property and plan the shoot carefully in his head. He takes account of where the light falls, and its path over the course of the shoot.

6. A pro has professional integrity. He needs to get the very best shots possible of your home – that’s his job. Whereas for an agent, the photography is just part of a very complex, demanding job, a pro photographer can instead dedicate himself to the job of getting those perfect images, no matter what it takes.

7. A pro will deliver an exceptional finished result. It can easily take almost as long to edit a shoot as it does to take the photographs in the first place. In fact my sister, the fab wedding photographer Kathy Ashdown, takes 40 hours to edit a wedding that took her perhaps 12 hours to shoot.  White balance, levels, saturation, sharpness, and lots more all have to be accounted for and enhanced so that the finished image is practically a work of art.

If you’d like my help to sell your home more effectively, please answer a few short questions here and if I think I can help you, I’ll be in touch.

A bright bed room with wooden furnitures and decorations, and comfortable bed with blanket and pillows in between two lamps baside an open curtained-window

So what do women want? It’s a question Mel Gibson attempted to answer back in the day in his 2000 hit, as he inadvertently delved into the female psyche. Whilst sadly he didn’t manage to cover female property desires, we can tell you that women want plenty. The whole women are from Venus and Man are from Mars comes into play here; a woman’s want list is pretty different than men’s.

Research has shown that women are more centered on their emotions while property hunting, whereas men have a mental checklist that they’re aiming to tick off. And whereas plenty of couples are house hunting, there are a lot of single women wanting to jump on to the property market too. It is illogical to not consider the female buyer when you put your property on the market. You want to appeal to everyone, and females are a large segment. If you’ve got a pretty swanky bachelor pad on your hands and are looking to move on, it is going to prove pretty difficult for a woman to picture her life amongst the masculine styling.

With this in mind, this month we’re going to be focusing on The Female Buyer, looking at marketing for women buyers, and the differences you can make to your home. Over the next few weeks we’ll be looking at various different marketing tactics, so stay tuned!

If you’d like my help to sell your home more effectively, please answer a few short questions here and if I think I can help you, I’ll be in touch.

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A magazine on a table and a fireplace behind it

This month we’re looking at attracting the female buyer to your property. Women are three times as likely to pay the asking price for a property as men – at least according to Propertyfinder.com – does this mean that all sellers should be targeting the women in the hope of getting the best price?

Men and women view properties in different ways; in the main, the average British male when looking at property focuses on the structure and location. How many bedrooms, how much space, how big the garden is, and where the property is in relation to shops, transport etc. In other words, the bare facts of the property.

As a consequence, he will often keep looking until he finds exactly what it is he’s looking for on his checklist, viewing as many properties as is necessary until he finds the right one. In contrast, the average British female does her homework first, and relies far more on her gut instinct. She’s generally more interested in the ‘feel’ of a place, and trusts that she’ll know the right house when she steps inside, regardless of how many ticks it gets on the checklist. In addition, the way in which men and women offer on property differs strongly; men often see the art of negotiation as a fight, and they’re up for it.

Wielding their offer like a sword, they’re brutal and determined not to give an inch. Statistics show that only 5.5% of men pay the full asking price, and 22% offer less than 90% of the asking price. Women buyers, on the other hand, are much softer and 17% of them just offer the full asking price of the property they want. 90% of female buyers offer 10% or less below the asking price, seemingly anxious not to lose their chosen property.

With this in mind then, how can you make your property more appealing to that lucrative female market? Well, start off by making sure it looks and smells clean and fresh. Women are much more sensitive than men to nasty smells, so make sure your house doesn’t pong! Clean clean and clean some more, until every nook and cranny of your house is gleaming: she’ll notice. Appeal to her feminine side with flowers and bowls of fresh fruit.

A man wouldn’t be seduced by such blatant ploys but a woman will. In the bedroom, keep bedding absolutely fresh, and if possible, new. In the bathroom, appeal to her sense of luxury with lovely fluffy towels, scented candles and special toiletries. If she loves your house when she walks through the door, you’ve hooked her. And if she offers too low for you, hold out for the best price, chances are you’ll get it.

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If you’d like my help to sell your home more effectively, please answer a few short questions here and if I think I can help you, I’ll be in touch.

A pot of flowers, candle glass, figurine and books on top of a wooden table and a wide glass-wall overlooking the garden outside

Are you wrestling with the decision of exactly what the marketing price of your house should be?Worried you’ll make a mistake, and concerned about the consequences?

Selecting just the right asking price for your house can be a challenging task.; one that should be made easier by the advice of your estate agent, but often that’s not the case. After all, if you’ve interviewed three or more estate agents to give you an up to date market appraisal, you may have found yourself in possession of three different asking price recommendations.

We’ve been advising homeowners on pricing strategy for well over a decade now, and in that time, we’ve tried and tested some simple guidelines to help you select the best asking price for you to go to market with.

Rightmove’s search bandings

If you choose a strategically optimised asking price, it will make sure your house is found in a Rightmove search:
A drop-down search in Rightmove

When you use the drop-down search in Rightmove, you’ll see the price ranges become further apart as the prices go higher. So for searches below £300,000, the bands jump in £10,000 rises, whereas between £1,000,000 and £2,000,000, the price bands are in £250,000 increments.

If you select an asking price that’s just below a Rightmove price band, say £599,999, your property will only show in a search up to £600,000, but not including it. This is what we call the ‘Rightmove Zero Pricing Strategy’. By pricing your property at £600,000 exactly, it will appear in searches that both start and end at £600,000.  Simply put, pricing your property at the exact same price as a Rightmove property search band, your house will show in more searches; potentially up to double the number of searches you’d get found in, with a non-optimised price.

The psychology of pricing houses

Estate agents often like to use a price with all the nines, because they believe it’s a psychological price point. But this is an outdated viewpoint, that doesn’t work in today’s digital world. Let’s face it, a price with all the nines like £999,999 is a cheap ploy – an ‘Asda’ price. Your buyers aren’t daft, so don’t treat them as if they are. Give them some respect with a ‘John Lewis’ price.

After all, as my Dad would have said, “Look after the pennies, and the pounds will take care of themselves”.

* * * * *

If you’d like my help to sell your home more effectively, please answer a few short questions here and if I think I can help you, I’ll be in touch.

A pot of flowers and a candle light on top of the wooden table

A pot of flowers and a candle light on top of the wooden table

When to put your home on the market, and why timing is so important.

Often, when we decide to sell our property, we simply engage an estate agent and then ask them to market it immediately.  However, putting your house on the market at the wrong time of year for your particular buyers may mean that your property launch is more of a dribble. You need early and strong interest from buyers who want to move, and that takes a little planning. Newsflash –  certain times of the year are better for selling particular properties than others.

The key is to know your buyer and plan according to their timescale, not yours. Different types of buyers like to move at different times of the year, according to their own needs. It’s not healthy for your eventual sale price, or for your emotional wellbeing, to have a property languishing on the market for months, so the better you can plan your launch, the more likelihood there is that your property will sell quickly.

Who buys when?

Young couples and singles: First time buyers often begin their first home search very early in the year. Perhaps they have spent one Christmas too many at home with their relatives, and realised it’s time to move out. Their search often starts in earnest in January and February, and their purchases at the lower end of the market – apartments and terraced homes – then supports the second and third time buyer market – semi-detached and detached homes. This, in turn, supports the larger properties, and so the cycle goes on. One thing to remember about young couples and singles, is that they tend to look at lots of different properties, and as they are not in a hurry, their search can go on for months, and even years. So be patient with them, and let them take their time to make up their minds.

Families: Family buyers tend to buy at three distinct times of year: autumn, spring and early summer. Do you recognise the significance of these times? They are school term times. Buyers with children don’t usually like to house hunt during the holidays. First, they have better things to do, perhaps going on holiday, and second, it’s a whole lot more stressful viewing a home when you have a bored and whiny child to contend with. Mums and Dads tend to wait until the children are in school, so they can view the house in peace.

Downsizers: Older couples and singles usually prefer to look at homes during the warmer months, so bungalows and retirement homes will often languish on the market over the winter time. The elderly don’t want to venture out to look at homes in the rain and snow, and nor do they want to move house in the winter time. For them, summer is the ideal time to sell, and to buy, and this type of buyer tends to look at fewer properties, and make their minds up more quickly.

If you know who is most likely to buy your home, you can plan your launch to market more effectively.  Remember that the less time your home is on the market, the closer to your asking price you are statistically likely to get, so plan for a quick sale!

If you’d like my help to sell your home more effectively, please answer a few short questions here and if I think I can help you, I’ll be in touch.

 

Bedroom's hanging heart-shaped doorknob decoration

A gentleman called me recently, and asked me this very question: “How many photos of my house online is too many?”

“How many do you have?” I asked him.

“77” came the reply.

Yes, if you’re wondering, 77 photos is too many. Around 57 too many, in fact!

There’s a great marketer’s saying that goes, “Sell the sizzle, not the sausage”, and that’s very relevant here. What it means is, don’t try to show the buyer everything, all at once. If you have 77 photographs of your home online, coupled with 1000 words of description, why would a buyer need to view your home? They can decide whether or not your home is of interest to them, from the comfort of their armchair, based on your photography alone.

Keep a little back; tease your buyer and pique their interest. Here’s a few tips on how to hook their attention, and encourage them to view your home:

  • Don’t post too many photographs: 12 – 20 images is plenty, you really don’t need any more.
  • Try to make a third of your photographs lifestyle images; in other words, stylish pictures of interesting features of your home, close-up. Perhaps a garden table dressed with a bottle of wine and some glasses, a candlelit dining table, or flowers on a hallway table. These kind of images snag a buyer’s attention and give them the clues they need that your home may be what they are looking for.
  • Keep your copy brief and snappy: use bullet points for your main features, and short, interesting sentences for a brief description.
  • Don’t let your agent use a long description online, as your buyer may well have to scroll down several times before they even reach your brochure link. Keep the copy to no more than a screen’s depth.

If you’d like my help to sell your home more effectively, please answer a few short questions here and if I think I can help you, I’ll be in touch.

A chicken figurine and a glass candle on top a wooden cabinet

Have you heard of guerrilla marketing? The term was coined and defined by Jay Conrad Levinson in his book Guerrilla Marketing and was invented as an unconventional system of promoting something, that relies on time, energy and imagination rather than a big marketing budget. Typically, guerrilla marketing campaigns are unexpected and unconventional, and consumers are targeted in unexpected ways and places.

There’s a lot that estate agents could learn about guerrilla marketing techniques, and how to apply them to selling houses. In this still-tough market, sellers need all the help they can get. But don’t leave it to your agent; there’s plenty that you can do to give yourself the best possible chance to attract interest and beat the competition. Here’s twelve guerrilla marketing tips to get you started:

1. If you have an unusual feature, design or story about your house, try to generate free PR by getting onto local radio or in the press.

2. Offer a financial referral incentive to all on your email contact list, and ask them all to pass it on. Make it a really worthwhile reward – several thousands of pounds – to make sure they get excited about it.

3. Leave your brochure between the pages of some of your used magazines, and then take them to doctors’ and dentists’ surgeries for their waiting rooms.

4. Attach a lidded, waterproof brochure box to your for sale sign so people can help themselves to your brochures when they are driving or walking past.

5. Your largest employers in the area will probably have noticeboards where you can pin a brochure, or at least an index card..

6. Put your asking price on your for sale board. This particularly works well on a busy road, or on the rear fence of a house that backs on to a playing field or park.

7. Have some small postcards printed with your property details and contact information; wherever you go, make sure you have some with you and can leave them in appropriate places.

8. Calculate the price per square foot of your house, and compare it to your competition; if it is favourable, print a table showing how you rank and make it available to buyers.

9. If you have a family house, make sure any children are well catered for, and encourage them to play on swings, slides, trampolines etc, leaving their parents free to look around in peace. Pester power can work a treat!

10. Follow the developers’ lead, and place some signs around the house detailing appliances and any other features, such as pull-down loft ladders and garage door remote switches. Men in particular, love any gadgets, and it gives them permission to try them out.

11. Ask your friends and neighbours to write some nice testimonials about the house, the neighbours and the village or town. Leave these printed out on the table for them to take with them. Include any interesting local stories and famous or celebrity residents.

12. Facebook sites are really easy to create – make one to showcase your house complete with local information, photographs, details about local stories and famous neighbours etc. Share the link with your email list, and add it to any marketing.

The message here is, don’t leave it all to your estate agent – there’s so much you can do. At the very least, you’ll feel that you have taken back some control of the marketing of your property – and at best, you might just find yourself a buyer!

If you’d like my help to sell your home more effectively, please answer a few short questions here and if I think I can help you, I’ll be in touch.

A tea pot and a bread on top of a wooden table

It’s very tempting when the market is difficult to blame your estate agent, especially when you doubt they are actually doing anything proactive to sell your house. But however inclined you might feel to bawl them out, it’s vital that you keep them ‘onside’ and the relationship as strong as possible, if you want to sell your house for the best possible price. Here are my five tips for keeping your agent sweet, and trying hard to sell your house.
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A view of a cute spaced bed room with built-in bench and a curtained window.

Making sense of the Mortgage Market Review and how it affects us all

I recently sold a house I’ve owned for eight years, but my successful sale at a great price had a sting in the tale….

Although I lived in the house originally, I’d left it rented out whilst it recovered equity (having bought at the very top of the market, as we property experts do). When the tenant gave notice, I thought it would be a good time to finally buy, having rented since I’d moved out.

I went to my lender and asked for half the mortgage I’d originally had for those eight years. They said no.

“But it’s half the mortgage I’ve been paying every month without fail for eight years!” I protested. Not only that, but my income has shot up during that time.

They wouldn’t be swayed. And after a few conversations with friends and on social media, I realised that I’m not alone. Far from it, in fact. There are many, many homeowners who are trapped in their homes because they cannot borrow sometimes a fraction of the mortgage they currently have.

In April 2014, the Mortgage Market Review (MMR – not to be confused with the immunisation) brought into force new rules about mortgage lending. These rules, introduced by the Financial Conduct Authority, were designed to ensure that lenders would be more careful about thoroughly checking how affordable and suitable the mortgage product was to a particular borrower.

I recently attended an event hosted by Experian, at which they explained the ramifications of the MMR, one year on, in their report The Mortgage Muddle, One Year On From the MMR. Here are some highlights:

  • 12% of borrowers can’t get the mortgage amount they want
  • 5% don’t meet the lending criteria
  • 11% have no idea why their application was refused

Not being able to move home can have huge implications for your quality of life; maybe you have children and as they grow, you urgently need more space, but can’t buy a bigger house. Or perhaps your children have grown and left, and you need to downsize, but can’t afford to buy a property outright with your equity.

There is a solution, but it won’t suit everyone. Like I did, you can simply rent your home to a tenant, and rent the home you need. Many homeowners have done this since 2007, resulting in a strong ‘accidental landlord’ market. This is coming to an end now, as property prices in most areas of the UK have finally surpassed the 2007 peak prices, and owners are again able to sell, but like me, will they be able to secure a mortgage? Not only that, but the ‘profit’ you make on your rental – i.e. the difference between the rent you charge and the interest on your loan, plus allowable expenses – is taxable, giving you even less in the pot each month. Evermore complicated legislation for landlords also means that unless you use a professional letting agent, you could find yourself in trouble with tenants who are often more clued-up than their landlords, thanks to organisations like Shelter.

What I learned at the Experian event, was that before you put your home on the market, or accept an offer, taking these six steps can help to make sure your home move has a happy ending:

1. Know what you have to spend – make a list of your available savings so you know what deposit you have to put down.

2. Do your research – use mortgage calculators and talk to your financial advisor at an early stage, to find out the best lending route for you.

3. Assess your spending – look at the last few months’ outgoings. With online banking, this is surprisingly easy. You can simply download your transactions onto a spreadsheet so you can total incomings and outgoings easily. Are you overspending each month, or do you have plenty of month left at the end of the money?

4. Check your credit report – before you take any action, check your credit report – preferably with all three credit reference agencies: Equifax, Experian, and Callcredit.

5. Improve your credit score – Experian advise to take steps early to get you’re your credit report into shape before making your mortgage application. For example, ensure you’re registered on the Electoral Roll and paying down outstanding credit card balances. This handy guide from Experian on Demystifying Your Credit Score l may help you with this.

6. Last step – check every last detail of your credit report to make sure it’s 100% accurate. Name and address spellings, date of birth and accounts – these all need to be shown exactly how you would enter them onto a mortgage application so there are no discrepancies.

Finally, Martin Lewis on his Money Saving Expert website has a great guide to credit scores here.

I’m still working out the best route for me to home ownership again, and I’ll keep you posted.

If you’d like my help to sell your home more effectively, please answer a few short questions here and if I think I can help you, I’ll be in touch.